Private customer billing

Luotea issues invoices electronically and via paper post.

For individual customers, we recommend e-invoicing, for which we do not charge a billing service fee. You can set up an e-invoice agreement personally in your own online bank using the reference number of the previous invoice as the identification number. Changes and cancellations to the e-invoice agreement are also made through your online bank. Your bank will notify Luotea of any e-invoice agreement and its changes. Unfortunately, we do not send invoices by email.

A paper invoice is also possible for individual customers and we charge a billing service fee for it. Please note that an environmentally friendly electronic invoice arrives faster than an invoice sent via paper mail.

You can make changes to the billing information directly through an electronic form. Please note that it is important to indicate whether the change is due to a post-move address change or a change in the payer's details. It is advisable to notify Luotea at least one month in advance, and the change will be reflected in future invoices.

If you have paid the invoice with incorrect details, please contact the invoicing team by using this form.

Unfortunately, the due date of an invoice sent by Luotea cannot be postponed. If there is a delay in the payment, you will receive a payment reminder from us, which can be paid using the details provided in the reminder. We charge a fee of 5 euros for sending a payment reminder. If the payment is further delayed, the invoice will be transferred to a debt collection agency. If necessary, you can contact the collection agency to arrange a payment plan.

A credit invoice is not automatically applied to the next open invoice. If you would like to allocate the credit invoice to an open invoice, please provide us with the numbers of the credit invoice and the open invoice, so we can make the allocation based on the information you provide.

If you would like the credited amount to be refunded to an bank account, please contact the invoicing team by using this form.