Business customer billing

Luotea sends invoices to corporate customers electronically and via paper post.

We recommend e-invoicing to our corporate customers. E-invoicing is an electronic invoice that is delivered via e-invoicing service providers or banks. Typically, e-invoices are received into a purchase invoice system. We do not send invoices via email.

Paper invoicing is also available for corporate customers, but we charge a billing service fee for paper invoices, which covers the costs of processing and sending the paper invoice. The billing service fee encourages businesses to transition to e-invoicing. As a result, the amount of paper mail is significantly reduced and we save the environment.

You can make changes to your billing information directly through an electronic form. Please note that it is important to specify whether the change is due to a change of postal address following a move, or if it is a change in the payer's details. It is advisable to notify Luotea at least one month in advance, and the change will be taken into account in future invoices.

If you have made a payment using incorrect details, please contact the billing department.

The billing service fee is charged for paper invoices sent out to businesses, and it consists of the processing and mailing costs of the paper invoice. The billing service surcharge is intended to encourage businesses to transition to e-invoicing. Consequently, this significantly reduces the volume of paper mail and helps to save the environment.

Unfortunately, the due date of an invoice sent by Luotea cannot be postponed. If the payment is delayed, you will receive a payment reminder from us, which can be paid using the information provided in the reminder. We charge a fee of 5 euros for sending a payment reminder. If the payment is further overdue, the invoice will be forwarded to a collection agency. If necessary, you can contact the collection agency to arrange a payment plan.

A credit invoice is not automatically applied to the next open invoice. If you wish to allocate the credit invoice to an open invoice, please inform us of the numbers of the credit invoice and the open invoice, and we will make the allocation based on your notification.

If you would like the credited amount to be refunded to an bank account, please contact the invoicing team by using this form (business customers).

Luotea primarily receives electronic invoices, but we also accept paper invoices. The reference information on the invoice should include at a minimum the Cost Center and the Orderer/Inspector's first and last name.